Is the customer always right?
Interview questions — and trying to stay ahead of the people who read the books on how to answer them . . .
From New York magazine/The Science of Us
This is how people pick people who can best actually do the job . . .
Your Job Interviewer Is Judging You by Your Terrible Small-Talk Skills
Best of Seth
From Seth’s Blog
The professional pushes back
The architect refuses to design the big, ugly building that merely maximizes short term revenue. She understands that raising the average is part of her job.